Complaints and Warranty

All goods are covered by a 24-month warranty period, unless stated otherwise. The warranty applies exclusively to manufacturing defects, and warranty claims can only be accepted upon presentation of the invoice.

The warranty is limited exclusively to replacement of the goods themselves. Other claims or compensation are excluded from the complaints procedure.

Important notice

Please never return defective goods without first arranging the return by email or telephone.

Email: info@gbcreative.cz
Telephone: +420 720 949 310

If the claim is accepted, the goods will be replaced. If replacement is not possible, the purchase price will be refunded, excluding shipping costs.

Requirements for a claim

The following documents must accompany the goods subject to the claim:

• A written complaint (by email to info@gbcreative.cz).

• A description of the defect.

• A proposal for how the claim should be resolved.

• A copy of the proof of purchase (invoice).

• Where applicable, a damage report if the goods were damaged during transport.

Claims for damage during transport

If the goods were damaged during transport, a copy of the written damage notification submitted to the carrier is also required.

If you accept a damaged shipment and do not submit a written complaint to the carrier, you cannot make a claim with us.

Reporting deadline

A claim concerning damage during transport must be reported no later than 1 working day after delivery of the shipment.

Claims submitted after this deadline cannot be accepted.

Address for written complaints and returns

GB Creative s.r.o.
Milada Svobodová
Pod Hřištěm 307
Březenec 431 11
Czech Republic

Contact

Telephone: +420 720 949 310
Email: info@gbcreative.cz

Notice

We do not issue certificates of origin for the goods. Our invoices also contain no statements confirming the origin of the goods.

The Seller reserves the right to amend or adjust these complaints terms.

Effective from: 2.10. 2026